Something unpleasant happened today.

The general situation is as follows: I hold some call and put options that expire in March. The broker is Eastmoney. Today, when I wanted to close the position at market open, the usual process was to click on the trade, then select the contract I hold, and close the position. However, because these are near-expiry contracts, the broker issued a risk warning, indicated by an exclamation mark in Figure 1. After clicking, a friendly reminder appeared in Figure 2, and I confirmed it.

Problems arose at this point. After clicking confirm, the trading interface did not display the contract I selected. I clicked again and repeated the process multiple times before successfully closing the position. Due to price fluctuations, the final closing price was about 10,000 yuan worse than my initial target, resulting in a loss.

Later, I called Eastmoney customer service. They told me that this issue occurred because I clicked on the exclamation mark when selecting the contract, which triggered the friendly reminder. At first, I thought it was a system bug. Even if it wasn’t a bug, it’s a design flaw, mainly for two reasons: 1) Is the clickable area of the exclamation mark too large? I was simply clicking on the contract, but Eastmoney said I clicked the exclamation mark, which I cannot confirm; 2) Since I had already confirmed the reminder, I believed the prompt was sufficient and shouldn’t keep appearing, which led to the failure to close the position.

Additionally, the customer service attitude was very poor and seemed arrogant. I personally think there are design flaws in the interface. I’d like to hear everyone’s suggestions. Thank you.