Practical Guide to Resolving Obstacles with SMS Verification Code Delivery

When you try to access your account and do not receive the verification code via SMS, there may be multiple factors interfering with this process. Below are the most common causes and the actions you should take to resolve it.

Geographical limitations and service availability

The first obstacle relates to SMS coverage. If your phone number belongs to a country or region where this service is not yet available on the platform, you will not be able to receive verification codes. In this case, consult with the support team to explore authentication alternatives.

Blocks on your mobile device

Security and antivirus applications installed on your smartphone may be intercepting verification messages. Many users are unaware that these tools have active filters that block certain SMS by default.

What to do: Access your antivirus app settings, temporarily disable the message blocking feature, and then request the code again. Once you receive the SMS, you can re-enable this protection.

Telecommunications infrastructure issues

The SMS gateway managing message delivery may experience congestion or technical failures. When this happens, codes are significantly delayed or simply do not reach your device.

Recommended steps: Contact your mobile operator directly to verify if there are known issues in your network. If the problem persists, wait a few hours and try again.

Excessive code requests

One of the most common errors is repeatedly clicking the “Get code” button in a short period. This activates protection systems that temporarily limit your ability to receive new codes.

Solution: Click the button only once and wait at least 15 minutes before trying again. Patience is key here.

Weak or absent signal coverage

The quality of the signal in your current location is crucial for receiving SMS messages. If you are in an area with limited or no coverage, the delivery process may fail completely.

Immediate action: Move to an area with better signal reception and repeat the verification code request process.

Other factors affecting reception

There are other less obvious reasons that may prevent you from receiving the SMS:

• Insufficient balance: Some operators require active credit to receive messages
• Full storage: Your phone cannot store new messages if space is saturated
• Spam folder: The code may be automatically filtered into the trash or spam folder

Check each of these aspects on your device. Recharge your balance if necessary, free up storage space, and review your spam folders.

Final check: sender blacklist

If after trying all the above solutions you still do not receive the code, it is possible that you have added the sender’s number to your blacklist. In this situation, contact the online Customer Service directly for personalized assistance and to restore your ability to receive these messages.