A former Google executive is leveraging artificial intelligence to completely reshape how businesses handle customer service operations. Instead of traditional support channels, this approach uses AI to streamline interactions, reduce response times, and improve overall customer satisfaction. The shift reflects a broader industry trend where AI isn't just about hype—it's becoming the backbone of real-world business solutions. For those in the crypto and fintech space, this is particularly relevant. As trading platforms and Web3 services scale, intelligent customer support systems powered by AI can handle complex queries about transactions, security, and account management at scale. This technology could bridge the gap between 24/7 service expectations and operational efficiency. The innovation highlights how tech veterans are applying their expertise beyond traditional Big Tech, creating solutions that address actual market pain points. Whether this approach will become standard across customer service remains to be seen, but the momentum is clearly building.