Binance Co-Founder He Yi Responds to VIP Support Criticism, Pledges System Adjustments on June 15

According to PANews and He Yi on X, Binance co-founder He Yi announced on June 15 that the exchange will implement system-wide adjustments to its VIP support workflow following criticism and feedback from users. The adjustments will address VIP tier settings, service processes, and coverage gaps affecting certain user types and complaint handling. He Yi recommended users submit complaints through Binance's in-app customer service and VIP channels, and encouraged escalation within the app if assigned account managers or support staff underperform.
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