Bank of China President Zhang Hui: AI Reshaping Banking Development Paradigm Across Three Dimensions

According to Guru Club, at the Lujiazui Forum held today (June 18), Bank of China Vice Chairman and President Zhang Hui stated that artificial intelligence is reshaping the banking industry's development paradigm across three key dimensions: redefining service models by enabling personalized, inclusive digital financial services; transforming value creation by embedding AI across customer service, marketing, credit approval, risk management, and operations to drive efficiency; and restructuring management frameworks through systematic organizational and governance reforms to shift from experience-driven models to data-driven and intelligent-driven operations.
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