Ping An 84 Diamonds Model Story Pool: Hai Lan: Upholding the insurance career and achieving glory through long-term commitment

A decade of honing a sword.

Ping An Life Insurance agent Chi Hailan has achieved the remarkable milestone of 89 diamonds over ten years. Behind this success lies not only a deep immersion in the diamond culture of the insurance industry but also a steadfast professional belief, fueled by a passionate love and sense of responsibility for the insurance cause.

Cultural immersion, forging an unbreakable heart

In 2015, Chi Hailan was facing a career bottleneck and age-related anxiety. Just when she was feeling lost, she received an offer from Ping An Life Insurance Xiamen Branch, which she accepted decisively, leaving her previous job behind and stepping into the insurance industry.

Chi Hailan said, “Choosing Ping An was partly because of the company’s strong overall strength and top-tier brand reputation; partly because the platform offers a comprehensive training system that provides great room for future career development.”

When she first entered the industry, she followed the company’s growth path step by step, serving each client with dedication and taking every task seriously. As she gained a deeper understanding of the corporate culture, the “diamond culture” and “elite culture” of Ping An Life gradually influenced her professional philosophy. “Everyone strives for diamonds” became her unwavering pursuit. As she gained client recognition and her performance steadily improved, achieving the “diamond” honor became her relentless goal.

In her early career, Chi Hailan achieved 19 consecutive months of diamond status, but this was interrupted by maternity and breastfeeding periods. However, after returning to work, she regained her confidence and once again achieved 89 diamonds in a row, just one step away from reaching 100 diamonds.

Throughout her journey of continuous diamond achievement, she faced obstacles and bottlenecks, even joking that she was “not an industry top expert.” She admits, “Although I was anxious inside, I didn’t blindly increase my number of visits.” The turning point came when she approached clients as a friend, rationally analyzing coverage plans and carefully explaining strategies. Clients not only accepted her advice happily but also proactively referred many resources.

After this bottleneck, Chi Hailan realized that such periods are the best time to refine professionalism and deepen service quality. The more stagnant the progress, the more important it is to reflect quietly; impatience only hinders success.

She believes that the core motivation for pursuing excellence continuously stems from a sincere love for the insurance industry and a strong sense of responsibility toward clients. Every client’s trust is deeply cherished. Insurance concerns risk protection and future hope for every family. Because of this, she always respects each policy and sincerely treats every client, holding onto this “great love” to stay committed to the industry.

Persisting to achieve diamonds is a continuous self-cultivation journey

The process of consistently achieving diamonds has also brought comprehensive growth to Chi Hailan. Previously somewhat impatient, she has become more calm and meticulous through her experience in insurance work. The job requires interaction with clients from various industries, broadening her horizons and teaching her to listen and empathize.

“Persisting to achieve diamonds is a continuous self-cultivation. Long-term thinking is not only an attitude towards work but also a wisdom in life—you just need to keep striving, and time will give the answer,” she summarizes.

She is also a typical example of a diamond achiever: setting monthly goals at the start of each month, breaking them down into daily tasks, strictly following daily visit plans; conducting targeted visits, continuously recording and analyzing client interactions, and constantly improving service efficiency and quality to make clients feel her sincerity and dedication.

For her, “diamond” is not just a goal but a spiritual motivation. “The senior colleagues and predecessors with 100 or 200 diamonds are my role models,” Chi Hailan said. “Making achieving diamonds a habit is actually making excellence a habit.”

As of now, Chi Hailan has provided protection for over 240 families, with a total coverage of 13 million yuan. Her clients’ deep trust has resulted in a referral rate of up to 60%. With professional service and steady performance, she earned the “Platinum MVP” honor in July this year. Her high referral rate is exemplary—once, a business owner client initially just inquired about an existing policy. Chi Hailan patiently organized coverage details, and her professionalism and sincerity during multiple contacts impressed her. Ultimately, she referred many high-quality contacts, who all became her clients.

Steady “diamond rhythm,” an eternal professional philosophy

On the path of continuous diamond achievement, Chi Hailan has gradually summarized an efficient method: at the end of last month, she sets client plans; at the beginning of the month, she closes deals; in the middle of the month, she provides in-depth service. This clear, orderly rhythm makes her journey to diamonds solid and stable, and her experience has become a replicable and promotable model within the company.

Of course, there are moments of fatigue and the desire to give up. She admits, “Sometimes I feel tired of pursuing diamonds, but once I give up, my spirit tends to slack off.” Fortunately, her family has always supported and encouraged her. When under pressure, she relaxes by chatting, drinking tea, singing with friends, and uplifting each other. She understands that “interruptions” can lead to morale decline; only by maintaining firm goals and continuous effort can she stay in an energetic professional state.

Regarding how to become a top insurance agent, Chi Hailan believes three core abilities are essential:

Lifelong learning: Only through continuous learning can one improve oneself and better serve clients, avoiding industry淘汰。

Digital service skills: Make good use of big data to analyze client needs, improving work efficiency and service accuracy.

Listening and empathy: Often, clients just need someone to listen. Insurance is not just a contract but a warm guardianship. Only with professionalism combined with warmth can one truly put clients first.

For Chi Hailan, “diamonds” are milestones in professional cultivation and internal motivation for continuous growth. She hopes to uphold this belief, deepen her professional service, and carve out her own brilliant space in the insurance industry.